Privacy Policy for Your Protection
We safeguard your information at every step
Introduction to Our Policy
At Zelphyranta, protecting your personal information is a top priority. We follow Malaysian laws and best practices to give you transparency on how your details are managed.
This privacy policy outlines our methods for collecting, storing, and using information. Please read carefully to understand your rights regarding your data.
How Information Is Collected
We request information when you use our website, contact us, or schedule services. We also collect some data automatically during your visit.
Information Provided By You
- • Contact details for booking or inquiries
- • Requests about service type or schedule
- • Feedback and communication responses
- • Residential or business addresses
- • Other optional data to personalize service
Automatically Collected Data
- • Device type and browser used to access our website
- • Visits, clicks, and session statistics for performance
- • IP address for security verification
- • Referral site or campaign info
- • Time and date of interaction
Purpose of Your Information
Information is used only to provide and improve our cleaning services, respond to requests, and maintain safety of users and our team.
- • Scheduling and managing cleaning appointments
- • Responding to your requests and feedback
- • Communicating service updates or confirmations
- • Analyzing website usage for improvements
- • Protecting against security threats or fraud
- • Fulfilling legal or regulatory obligations
- • Sending non-promotional notifications with your consent
Our Commitment: Your data is never sold. Personal information is shared only when needed to deliver cleaning or fulfill legal duties.
Information Sharing Details
Your information may be shared with select team members, technology partners, and legal entities strictly as required to provide service.
Third-Party Service Partners
We work with established IT and logistics providers to support bookings and communication, sharing only what’s necessary for operations.
Legal and Safety Requirements
Data may be shared where required by Malaysian law, court order, or to protect against misuse.
Anonymous Data Usage
We may use anonymized website statistics to improve site performance and client support.
Your Data Rights
You can request access, correction, deletion, or transfer of your personal data at any time by contacting us using the details below.
- • Request copies of your stored data
- • Ask for correction if information is wrong
- • Request deletion of your data whenever needed
- • Obtain your data in portable format
- • Object to certain processing activities
- • Request temporary restriction of use
For questions or to submit a rights request, email or call us directly. We will reply as soon as possible.
How We Protect Data
Your privacy is protected by technological and organizational practices. We use secure systems to prevent unauthorized access.
Technical Safeguards
- • Encrypted database storage for client information
- • Secure, password-protected systems for employees
- • Network firewalls and malware scans
- • Routine security reviews and audits
Organizational Protections
- • Train team on data handling best practices
- • Restrict access based on business need only
- • Incident response plans for possible breaches
- • Vendor review for external partners
How Long We Store Data
Details are held only as long as active services require and to fulfill legal retention periods.
- • Kept for account maintenance duration
- • Kept only if feedback is relevant
- • Stored as long as service needs
- • Kept to meet local record rules
- • Kept only with active consent
Upon client request, data can be deleted unless legal obligations require retention.
International Transfers Of Data
Outsourcing may involve data transfer outside Malaysia. Partners are required to comply with safety standards.
- • Use of secure cloud service providers
- • Reviewed privacy practices abroad
- • Written contracts for privacy standards
- • Prompt notification if practices change
Cookies and Tracking
Cookies are used for non-intrusive tracking, website performance, and essential service functionality, never for unauthorized marketing.
Cookie Types We Use
- • Enable website features for basic use
- • Track site analytics anonymously
- • Remember user choices or preferences
- • Improve interactive experiences
Managing cookie settings is available in browser options. Refusing cookies may affect site experience.
Privacy Policy Changes
This privacy policy is updated when our practices or laws change. Notice will be provided where required.
- • Revised policy posted on this website
- • Email or message for major updates
- • Effective date shown at top of page
- • Contact for more details always available
Please check back regularly to review the latest version.
Contact For Privacy Requests
For privacy questions or rights requests, reach us by phone or email below.
Zelphyranta
Regus - Penang, Gurney Paragon, George Town, Penang 10250 Malaysia
Phone: +6018-427 4445
Email: content@zelphyranta.sbs
Policy last updated January 14, 2026
Effective as of January 14, 2026