Terms and Conditions of Cleaning Service
Please read these terms to understand your rights and obligations when using Zelphyranta’s cleaning services. By making a booking or using our website, you acknowledge and agree to these conditions.
Last updated January 23, 2026
Acceptance of Terms
By accessing Zelphyranta’s services, you confirm acceptance of these terms. If there is any disagreement with the policies, you should not use the service or website.
Definitions
Key terms used throughout these conditions are provided for clarity.
Service means the cleaning activities performed by staff sent by Zelphyranta, covering regular and general cleaning for homes and offices.
Client refers to anyone booking, using, or inquiring about cleaning from Zelphyranta.
Website means all pages and content found at zelphyranta.sbs and subdomains.
Agreement refers to the binding arrangement between the client and Zelphyranta upon booking.
Use of Our Service
Bookings are to be made by individuals authorized to do so. All appointments are subject to availability and may involve reasonable adjustments for safety or scheduling.
Eligibility
Clients must be over 18 and authorized to permit entry to premises for cleaning. Zelphyranta may verify information before service.
Underage users must involve a responsible adult.
Your Responsibilities
Clients should provide accurate information for bookings and ensure access to properties. Certain personal belongings or valuables should be stored before cleaning.
Prohibited Uses
Misusing our service or website is not permitted.
Intellectual Property Rights
Content, designs, and materials on zelphyranta.sbs are protected and owned by Zelphyranta or licensors. Do not reuse or copy these without written approval.
Client Content Responsibilities
You are responsible for information submitted during booking or feedback, and for legal use of such content on our site.
How We Use Your Submissions
By submitting information, you give us permission to use it for service provision, while maintaining your privacy under our policy.
Privacy and Data Use
All personal details shared or collected are governed by our privacy policy, which meets current Malaysian legal standards for your security.
See full policyImportant Service Disclaimer
Please review these notes about what our cleaning services do and do not cover.
Your Understanding Required
Results may vary depending on unique property or usage; Zelphyranta does not offer guarantees beyond service delivery.
Limitation of Liability
Zelphyranta is not responsible for indirect loss or damage, accidental injury, or certain circumstances outside of our direct control.
Indemnity
Clients agree to compensate Zelphyranta for third-party claims or damages arising from misuse of service or site.
Resolving Issues and Disputes
If disagreements arise, please contact us for prompt resolution before taking legal action.
Arbitration
Where unresolved, disputes may be settled by an agreed arbitrator under Malaysian law. Both parties will be informed about procedures.
Alternative steps are available if arbitration is not satisfactory.
Online Dispute Resolution
We support official mediation channels for disputes involving consumers and local businesses. Contact us for process details.
See our disclaimerSeverability
If any term is invalid, remaining terms remain effective and enforceable.
Whole Agreement
This document, and any updates, form the complete agreement between client and Zelphyranta, replacing previous terms.
Governing Law and Jurisdiction
These terms are governed by Malaysian law; disputes are subject to the jurisdiction of Malaysian courts.
Termination
Zelphyranta reserves the right to suspend service for violation of these terms, with notice if required.
Changes
Terms and policies may change; clients should check for updates regularly. Continued use indicates acceptance.
How to Reach Us
For questions or concerns about these terms, please use the details below.
Contact Email: content@zelphyranta.sbs
Phone: +6018-427 4445
Address: Regus - Penang, Gurney Paragon, George Town, Penang 10250 Malaysia
Effective Date: January 23, 2026
Version: 1.3